Frequently Asked Questions
What is your returns policy?
We do not accept returns or exchanges except in cases where the product is damaged. More information can be found in the Refund policy.
How much does shipping cost?
Shipping costs are generated at checkout and are dependent on location. The customer is liable for any customs or duty charges.
How long does shipping take?
Please allow 2-3 weeks for orders to be shipped. Tracking information is sent once shipping labels are created. More information can be found in the Shipping policy.
Do you offer international shipping?
Yes we do offer international shipping. Please note that any additional customs/clearing charges would be incurred by the customer.
How can I track my order?
Your tracking information would always be sent to you by email once your order is ready to ship. More information can be found in the shipping policy.
How can I contact customer support?
You can do this with the contact page, or you can email info@gitg.online, or contact us on our Discord server which is linked at the bottom of the website.